Do Mattress Stores Offer Free Delivery and Setup? Your Complete Guide

Understanding the delivery and setup policies of mattress stores can save you time, money, and stress. This comprehensive article answers the 10 most common questions people have when searching for mattress stores that offer free delivery and setup services.

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What mattress stores offer free delivery and setup?

When buying a mattress, it’s important to know which stores offer added services like free delivery and setup. These extras can influence both your shopping decision and your overall satisfaction with the purchase.

Many national and regional mattress retailers offer free delivery and setup as part of their customer service package. Here are a few well-known examples:

Benefits of Choosing Stores with Free Delivery and Setup

1. Convenience: You won’t have to lift or move anything.

2. Cost Savings: Avoid hidden delivery fees.

3. Professional Assembly: Ensures proper mattress and base installation.

4. Old Mattress Removal: Some stores also remove your old bed for free.

When shopping, always verify if the delivery and setup are truly free or if they require a minimum purchase or membership.

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Is free mattress delivery the same as white glove delivery?

Not necessarily. While the terms are sometimes used interchangeably, they can refer to different levels of service.

Free mattress delivery generally includes:

• Basic transport to your front door or inside your home.

• No unboxing or setup.

White glove delivery includes:

• In-home setup of the mattress and foundation.

• Removal of all packaging materials.

• Optional removal of your old mattress.

Key Differences Table:

Some stores like Saatva, Tempur-Pedic, and Sleep Number offer white glove service as a standard option. In contrast, basic delivery from places like Amazon or Walmart usually only includes doorstep drop-off.

Understanding the differences can help ensure your expectations are met when the mattress arrives.

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Do all mattress stores offer free setup?

No, not all mattress stores include free setup as part of their delivery services. Free setup often depends on the brand, location, and whether the product qualifies under specific promotions.

Examples of Free vs Paid Setup:

Factors That Influence Free Setup Availability:

1. Purchase Amount: Some retailers require a minimum spend.

2. Delivery Area: Remote or rural locations may not qualify.

3. Product Type: Adjustable bases or larger beds may include free setup.

Before purchasing, ask your mattress retailer directly about what’s included in delivery services.

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Are there any hidden costs with free mattress delivery?

Yes, sometimes “free” delivery isn’t entirely free. Retailers may market free delivery, but add extra charges for setup, old mattress removal, or delivery to specific areas.

Common Hidden Fees:

1. Staircase Delivery: Extra if your bedroom is upstairs.

2. Old Mattress Removal: Sometimes costs $50–$100.

3. Assembly: May be charged separately unless it’s white glove delivery.

4. Rural Area Surcharge: Extra fee for non-metro deliveries.

Example Scenario:

To avoid surprises, read the fine print or ask for an itemized invoice before purchasing. Always confirm whether the store’s version of “free delivery” meets your needs.

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Do online mattress companies offer free delivery and setup?

Online mattress brands have become increasingly popular and many of them offer free delivery, with a few offering setup as well.

Online Brands Offering Free Delivery:

Considerations:

• Boxed Mattresses: Most are delivered in a compact box to your door.

• White Glove Add-ons: Many companies offer setup for $100–$150 extra.

• Return Policy: Many include 100-night trials, so easy setup may be worth the added fee.

If in-home setup is important to you, choose a company like Saatva or upgrade your order with white glove delivery.

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Can I get same-day delivery and setup on a mattress?

Same-day delivery and setup are not universally available, but some stores do offer it—especially if you purchase locally.

Where You Might Find Same-Day Options:

Tips to Get Same-Day Delivery:

• Shop early in the day.

• Choose in-stock items.

• Call ahead to confirm availability.

• Be flexible with time slots.

Same-day service is most commonly available from local, brick-and-mortar retailers, rather than national chains or online stores.

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Do stores remove your old mattress during free delivery?

Some stores include old mattress removal as part of their white glove delivery service, while others charge extra or don’t offer it at all.

Mattress Removal Policies:

What to Ask:

• Is mattress removal included in the free delivery?

• Are there any conditions, like mattress condition or location?

• Do they recycle the old mattress?

If old mattress removal is important to you, prioritize stores that clearly advertise it as part of the delivery package.

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Are there mattress stores that offer free setup for adjustable bases?

Yes, but it depends on the store and the brand. Adjustable bases typically require more complex installation, so not all free delivery services cover it.

Stores That Offer Free Setup for Adjustable Bases:

When buying an adjustable bed, make sure you confirm:

• Setup is included.

• Delivery team is trained on that specific base.

• Electrical components are tested during setup.

This can save you hours of frustration and ensure your investment works correctly from day one.

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How do I confirm if a mattress store really offers free setup?

To confirm whether a mattress store truly offers free setup, take the following steps:

Checklist for Verifying Free Setup:

1. Check the Website: Look for the “Delivery Information” section.

2. Read the Fine Print: Many promotions have exclusions.

3. Ask Customer Service: Email, chat, or call to verify.

4. Look for Reviews: See if customers mention hidden fees.

5. Request an Itemized Quote: Ensure setup shows as $0.

Questions to Ask a Store:

• Is setup included with delivery?

• Will the team assemble the base?

• Will they remove packaging and test the product?

• Is mattress removal included?

Being proactive can help you avoid disappointment or unexpected fees on delivery day.

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Do free delivery and setup offers vary by location?

Yes, these offers often vary based on your location, particularly between urban and rural areas.

Factors That Affect Service by Region:

1. Proximity to Warehouses: Urban areas have better logistics.

2. Third-Party Delivery Services: May charge extra outside of standard zones.

3. Availability of Personnel: Smaller towns may not have trained installers.

4. Local Laws/Regulations: Some areas require different setup protocols.

Examples:

Always confirm delivery availability based on your zip code when purchasing. Some retailers offer detailed tools on their websites to help with this.

What’s the difference between curbside delivery and in-home setup?

When shopping for a new mattress, you might come across terms like “curbside delivery” and “in-home setup.” Understanding the difference between these options can help you choose the right service level for your needs.

Curbside delivery means the delivery team drops off your mattress outside your home—usually at the curb, driveway, or front porch. No unpacking, setup, or moving the item inside is included.

In-home setup, on the other hand, includes delivery directly into your bedroom, unpacking the mattress, assembling the base if needed, and often removing packaging materials.

Comparison Table:

Pros and Cons:

Curbside Delivery Pros:

• Often free with more retailers.

• Fast and efficient for do-it-yourselfers.

Cons:

• You must carry and assemble everything.

• Risk of damage or injury.

In-Home Setup Pros:

• Hassle-free installation.

• Safer and more professional.

Cons:

• May come with a fee.

• Requires scheduling time windows.

Choose in-home setup if you prefer convenience or have heavy mattress components like adjustable bases or luxury hybrids.

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Are free delivery and setup offers available during holiday sales?

Yes, holiday sales are some of the best times to find free delivery and setup promotions. Mattress stores often roll out major discounts and perks during national sales events.

Common Holidays for Promotions:

• Presidents Day

• Memorial Day

• Fourth of July

• Labor Day

• Black Friday/Cyber Monday

• New Year’s Day

Retailers like Mattress Firm, Saatva, and Tempur-Pedic frequently bundle these sales with:

• Free white glove delivery.

• Free mattress removal.

• Upgraded bases and sleep accessories.

Example Promo Bundle:

Tip: Sign up for retailer newsletters before holidays to get early access to these deals.

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What should I prepare for mattress delivery and setup?

To make your mattress delivery and setup process seamless, there are several things you should prepare ahead of time.

1. Clear the Path

Make sure the path from your front door to the bedroom is free of obstacles, furniture, or pets.

2. Measure Doorways and Hallways

Ensure your mattress and foundation can fit through doorways, stairs, and hallways. If you live in a tight space or apartment, this step is crucial.

3. Remove Old Bedding

Strip your old bed of sheets, pillows, and mattress protectors. If mattress removal is part of your service, be sure it’s accessible.

4. Be Available

Delivery windows are usually 2–4 hours. Ensure someone is home to receive and guide the team.

5. Review Your Order

Double-check that your mattress, base, and any accessories arrived correctly before signing off.

Delivery Checklist Table:

These simple steps can help reduce delays and ensure a smooth experience.

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Can I schedule mattress delivery and setup at a specific time?

Most mattress stores allow you to choose a general delivery window, but selecting an exact time slot may require a fee or premium service level.

Types of Delivery Windows:

• Standard Window: 2–4 hour block (e.g., 10 AM–2 PM).

• Narrow Window: 1–2 hour slot (sometimes paid).

• Exact Appointment Time: Rare, often for VIP or local deliveries.

Retailer Scheduling Options:

Tips:

• Book early to get better time slots.

• Confirm the day before via text, email, or phone.

• Check if the store offers real-time delivery tracking.

Being flexible can increase your chance of securing free delivery on your preferred day.

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How do returns work with free delivery and setup?

Mattress returns often come with specific conditions, especially when white glove delivery or setup services are involved. Knowing the policies ahead of time can save you from surprise fees.

Return Considerations:

• Trial Periods: Most stores offer 90–365 nights.

• Pickup Service: Some include free pickup, while others charge.

• Restocking Fees: These can range from $50–$200.

Return Policy Comparison:

Make sure to keep all original receipts and packaging (if required). Always ask whether delivery/setup fees are refunded in case of a return.

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What if I live in an apartment or walk-up—can I still get free setup?

Yes, but it depends on the delivery company’s policy. If you live in an apartment or walk-up building, you should let the retailer know ahead of time.

Potential Extra Fees:

• Stair Carry: If the team has to carry the mattress up multiple flights.

• Elevator Access: Some companies require freight elevator availability.

• Limited Parking: May affect delivery times or availability.

Pro Tips:

1. Inform the retailer: Mention if there’s no elevator or tight staircases.

2. Request smaller box deliveries: Some boxed mattresses are easier to manage in tight spaces.

3. Check apartment rules: Some buildings require advanced notice or certificates of insurance (COIs) for movers.

By planning ahead, you can still enjoy free setup even in a more complex delivery environment.

Conclusion

Finding a mattress store that offers free delivery and setup can make your buying experience much more convenient and cost-effective. From understanding the differences between curbside delivery and in-home setup to preparing your space, checking retailer policies, and taking advantage of holiday promotions, being informed helps you get the most value. Whether you live in a house or apartment, and whether you’re buying budget or luxury, there are plenty of mattress retailers that offer free delivery and setup options tailored to your needs. Always compare services, read the fine print, and plan ahead to enjoy a smooth, stress-free mattress upgrade.